Digital acceleration as a result of COVID-19 affected the property and casualty insurance industry and created a shift to DTC sales. We discuss trends in the market that will help shape the evolving role of agents.

Payers play an integral role in digital health transformation but are slow to embrace change. We cover how payers can create a sustainable, long-term impact in the digital health revolution.

Patient listening engages customers in both active and passive feedback collection. We discuss why patient listening strategies matter and what organizations should be thinking about in developing these strategies.

The United States Space Force (USSF) is charged with rapidly developing and fostering new technological innovations. We discuss the formation of the USSF, its charge from Congress to move quickly, its focus on innovation in technology and system acquisition, and an early look at some novel contracting methods.