Thought Leadership

Patient Listening / Basic Principles

Patient listening engages customers in both active and passive feedback collection. We discuss why patient listening strategies matter and what organizations should be thinking about in developing these strategies.

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BCE Expands Senior Advisor Team

BCE has expanded its team of Senior Advisors. Amit Agarwal, Mark Kipphut, Doug Reep, David Ryan, Saurin Shah, and Jeff Tounge all strengthen BCE’s strategy and industry expertise and bolster our ability to serve corporate and private equity clients.

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How to Train Employees Remotely

As companies continue to bring on new employees during the pandemic, onboarding has become virtual for many. Upskilling existing employees has moved online. With this shift comes new challenges—how do you make sure trainees are spending their time productively? How do you teach them efficiently when you can’t see what they’re doing in the office and they can’t easily shadow existing employees who will show them the ropes?

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A Primer on Corporate Sustainability for 2021

BCE has seen increasing evidence across sectors that consumer are seeking out products with credible and meaningful stories to tell around sustainability. Sustainability in corporate decision-making will continue to increase in 2021. So what does “sustainability” mean today, and how should companies be thinking about the role of sustainability in their business going forward?

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Potential Impacts of a Biden Tax Plan on the PE Market

Despite much discussion by politicians, commentators, and special interest groups, capital gain tax policy has remained largely unchanged since 1990. In 2021, the incoming Biden administration threatens to disrupt the status quo through a progressive tax policy that will have near-term and long-term ramifications throughout the private equity market.

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How to Save Value-based Care

COVID-19 threatens to wreak havoc on shared savings and quality improvement measures for value-based programs. Payors and providers must act together to ensure progress does not stall.

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Give Radical Candor a Try

Feedback is essential to growth, and giving feedback is core to the management function. So why do so many managers struggle to give feedback effectively?

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In Support of Indirect Costs

Caps on indirect costs have been a polarizing issue in the social sector for many years. Once they were the most ubiquitous measure of administrative efficiency employed by philanthropic institutions. Today more and more leading voices in philanthropy are calling into question the true utility of these tools.

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Embracing the Digital Health Transformation

COVID-19 has forced many health systems to adopt telehealth tools. Even for systems at the forefront of telehealth experimentation, implementation and utilization was extremely uneven before the current public health crisis. Before considering scaling these nascent telehealth programs into more robust digital health offerings, leaders must evaluate how these capabilities align to long-term digital health strategy.

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