Patient listening engages customers in both active and passive feedback collection. We discuss why patient listening strategies matter and what organizations should be thinking about in developing these strategies.
COVID-19 threatens to wreak havoc on shared savings and quality improvement measures for value-based programs. Payors and providers must act together to ensure progress does not stall.
COVID-19 has forced many health systems to adopt telehealth tools. Even for systems at the forefront of telehealth experimentation, implementation and utilization was extremely uneven before the current public health crisis. Before considering scaling these nascent telehealth programs into more robust digital health offerings, leaders must evaluate how these capabilities align to long-term digital health strategy.
A decade after the introduction of meaningful use requirements, EHR systems are a near universal disappointment. It’s important to understand how we got here in order to understand where the market is going next.
A medical device company sought tactical support to help its sales team engage with hospital value analysis committees (VACs) more effectively.Read more: VAC Narrative and Playbook Development Case Study