Customer Journey Map & CX Road Map Case Study

Integrated payer and primary care provider develops multi-year customer experience strategy by better understanding the customer journey.

Read more: Customer Journey Map & CX Road Map Case Study

Authors

Walter Shepard

Walter Shepard

Principal, Yarmouth

Recent Posts

Patient Listening / Basic Principles

Patient listening engages customers in both active and passive feedback collection. We discuss why patient listening strategies matter and what organizations should be thinking about in developing these strategies.

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