Integrated payer and primary care provider develops multi-year customer experience strategy by better understanding the customer journey.
Feedback is essential to growth, and giving feedback is core to the management function. So why do so many managers struggle to give feedback effectively?
Caps on indirect costs have been a polarizing issue in the social sector for many years. Once they were the most ubiquitous measure of administrative efficiency employed by philanthropic institutions. Today more and more leading voices in philanthropy are calling into question the true utility of these tools.
COVID-19 has forced many health systems to adopt telehealth tools. Even for systems at the forefront of telehealth experimentation, implementation and utilization was extremely uneven before the current public health crisis. Before considering scaling these nascent telehealth programs into more robust digital health offerings, leaders must evaluate how these capabilities align to long-term digital health strategy.
