March 8, 2020

Customer Journey Map & CX Road Map Case Study

Brand Equity Consumer Downstream Marketing Healthcare Market Insights

Integrated payer and primary care provider develops multi-year customer experience strategy by better understanding the customer journey.

Read more: Customer Journey Map & CX Road Map Case Study

Related team members

Richard Crumb
Managing Partner & Co-Founder Menlo Park
Jaime Batista
Principal Yarmouth
Walt Shepard
Principal Boston
  • Menlo Park, CA
  • Boston, MA 100 High St,
    Boston, MA 02110
  • Yarmouth, ME 121 Main St,
    Yarmouth, ME 04096
  • London, UK 30 Crown Place,
    London, UK

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